Refund policy

At Esmeray, we take great care in preparing every order with love and attention to detail. Due to the nature of our products, all sales are final and we do not accept returns or offer refunds.

All Sales Are Final

Once an order has been placed and confirmed, we are unable to process cancellations, returns, or refunds. We encourage you to review your order carefully before completing your purchase.

Damaged Items or Missing Pieces?

We totally understand that sometimes things don't arrive perfectly — and that's on us to fix! 🌟 If your item arrives damaged or is missing pieces, please don't hesitate to reach out to our support team within 7 days of delivery and we'll make it right.

📧 Contact us at: shop@esmerays.store
📸 Please include your order number and a photo of the issue so we can help you as quickly as possible.

Questions?

We're always here to help! Reach out to our support team and we'll get back to you as soon as we can. 💛

The Esmeray Team 🌸